FAQs

Our team of self-confessed bike nuts are on hand to help you every stage of the ordering process.
Call them on 01273 694 143
WhatsApp (07401 064 325)
or email sales@reillycycleworks.com
The office and workshop are open Monday to Friday 10am to 4pm.

Can I test ride a bike?
Nothing rides like a Reilly. And nothing beats test riding a Reilly.
Trainsharp in Lewes have demo bikes for all Reilly models. Call 01892 577 802 or sales@trainsharp.co.uk to book a test ride.


Can I order my bike over the phone?
Absolutely, call 01273 694 143 and speak to Phil or Chris. They are usually in the office Monday to Friday 10am to 4pm.

Can I drop in?
We are happy for you to visit but call first to arrange a suitable time as we are a workshop not a shop. We are based in Brighton, a 5 minute walk from the station.

Do I need to pay a deposit?
To reserve your bike and secure a place in the build queue, a fully-refundable deposit of £1,000 is required (£500 deposit for framesets.) Instructions: add to cart > proceed to checkout > enter your contact information > continue to shipping/payment > on the payment page, select 'Bank Deposit.' After clicking 'Complete Order', you will be presented with an Order Confirmation page which displays our bank details. Please use your surname as reference.

BANK DETAILS:
Reilly Cycle Works Ltd 
NatWest Bank
Sort Code: 01-01-23
Account Number: 15918041
IBAN: GB16NWBK01012315918041
BIC: NWBKGB2LXXX

PayPal: office@reillycycleworks.com
Debit/Credit Card: Call +44 (0)1273 694 143

Your deposit is fully-refundable provided no work has started on your bike build or frameset. Thereafter, a restocking fee of £100 may be applied.

All sale items require full upfront payment.

If you are purchasing your bike via a cycle scheme, please email your voucher to sales@reillycycleworks.com.

Can I customise my frame?
Reilly believe that it is your ride your way and customers can personalise their frames with anodising, decals, mirrored logos or full-on paint job. See here for options.
Pricing starts at £25 for coloured decals to £750 for complex anodising. Contact Phil or Chris to discuss the perfect frame finish for your budget.

Overseas Sales

Any orders from overseas, including EU, will have the UK VAT removed at the checkout. If the VAT is not deducted, please email sales@reillycycleworks.com.  The customer is then liable for any local sales tax (VAT, GST or other) and customs duties levied in their country at point of import. This will most likely be payable through the courier company. Please investigate the likely tariffs before you place your order.

 

Delivery & Shipping Information

We hold stock on all our frames in all sizes and can usually ship bike builds and framesets within 2 weeks subject to component availability and frame finish. If a frame is out of stock at the time of ordering delivery will take no longer than 3 months. Our sales team will be able to give you a timeline once you have placed your order.
Shipping is free to Mainland UK. We use Parcelforce 48 hour service for bikes and Parcelforce 24 hour service for framesets.
Overseas shipping will be charged at cost. Indicative shipping costs are shown at checkout but we use an agent to calculate the most cost effective courier service from UPS, FedEx, DHL and many others. Our sales team will contact you to confirm exact shipping costs and times..

Returns Policy
We encourage you to discuss your bike build and especially your frame size with our team before placing an order. If you can get to Lewes, trainsharp have demo bikes for all Reilly models. Call 01892 577 802 or sales@trainsharp.co.uk to book a test ride.

Your deposit is fully refundable if the bike build hasn’t been started by our workshop. Thereafter, cancellation may be subject to a restocking fee.

Custom frame finishes are non-refundable.

Warranty
Reilly offer lifetime warranty on your framesets. If you have purchased your frameset via one of our stockists, please email sales@reillycycleworks.com  with proof of purchase so we can register your warranty.
Manufacturer’s warranty for parts and components is 2 years.

Cycle To Work
Save up to 40% on the cost of a bike with a Cycle To Work Scheme. More information 

Reilly accept cycle to work vouchers from the majority of schemes. More information.

What seat post size do I need?
31.6mm on all models. You can fit 27.2mm by fitting a shim.
You should also always use carbon assembly paste on your seat post, this minimises water ingress and slippage.

What bottom bracket/cups will I need?
Gradient, T325D, Spectre and T640D use BSA also known as English threaded, 68mm.
T325, Gradient T47 and Fusion use T47 bottom bracket.

What headset do I need?
Your frame is designed for an 44mm headset which is very widely available.
Principally it is designed around a Chris King inset 7 or Reilly Chrono, these both take tapered forks from 1 1/8” to 1.5”. Another popular choice is HOPE pick n mix, for this you need to order both H cup and 2 cup.

How do I take care of my titanium frame?
Read here

What gear hanger do I need?
Rear Mech click here

My new disc brakes rub / tick, what should I do?
This can occur in some cases, after a few longs rides these noises will usually go away when the brake pads and rotors have bedded in. It’s also very important to keep rotors clean of dust and oil etc.
I’m getting a creaking noise from my bottom bracket or headset, what shall I do?
Take the bike to a Reilly stockist click here for a list. If you do not have a stockist in your area your local bike shop (LBS) is usually a good bet.

Can I change the tyres to a different brand?
We can order alternative tyres for your bike build but it may incur an extra charge or wait time. Just email the sales team on sales@reillycycleworks.com for a quote.

Can I change the saddle to a different brand?
Reilly saddles are incredibly comfortable, but we are more than happy to order you an alternative. Different saddles may incur an extra charge or wait time. Just email the sales team on sales@reillycycleworks.com for a quote.

Will my bike arrive tubeless?
Your bike will be tubeless ready but we fit regular inner tubes as we find the majority of our customers prefer these. If you choose to go tubeless a Reilly stockist or LBS can help you.

How will my brakes be routed?
In the UK we run the front brake to the right-hand lever. Please email sales@reillycycleworks.com if you wish to change this. The brake hoses run internally, through the down tube and fork respectively.

Can I customise the bike specification?
Yes, but allow extra time for us to source the parts. For a quote and timeline email the sales team on sales@reillycycleworks.com

What size rotors will be fitted?
Our disc models are fitted with 160mm at the front and 140mm at the rear.
If you prefer a different sizes email the sales team on sales@reillycycleworks.com

What disc brake mountings will my frame have?
All of our disc frames are setup for flat mount brakes.

Can I use post mount brakes?
Yes, with an adaptor.